Ans : as we have many number of stock for same spares and also have our own REPAIR LAB ,hence we make ensure the std warranty

Ans : These may be New (never used) in original packing without seal opened

• OR new never uses but without Original packing
• OR Refurbished
• OR USed

Whatever the status of ,product , it will be mentioned on QUOTE.

Ans : yes we support programming for New Machines ,as well as for old Machines And for Breakdown troubleshooting purpose also

Ans :Ans : yes we support repair for PLC and its parts accessories , HMI (Touch screens) And AC drives and Servo Drives also.

Ans :yes we do TEST before dispatch and make ensure It RUN While Fix back to System but subject to analysis that rest of the parts/system ,other than repaired item have no defect/problems.

Ans :YES ,We provide trained electricians and supervisor for That.

Ans :yes we Support Training also.

Ans :YES ,Our expert team visit the plant premises and each machines and prepare the list of Spares , and categorize the Easy available and critical spares , This service is chargeable.

Ans :Our technical team visit the Plant’s equipment on per machine charge basis and Takes the backup of entire system (If not protected by password) and give you the Copy of all backup records and with the permission of client , One master copy is kept with our Team also.

Ans :there are many reasons ,few important notable reasons are mentioned here below

• The entire Upgradation is very costly.
• a The Upgradation takes lot of time ,causing loss of production
• b Sometime software conversion is not possible , henec Entire Software is written again completely, which does not give exact accuracy /completeness as written by OEM ,who has skill of writing Of the same software for the same types of machines for years.
• c The performance of Equipment/machine is never the same as original.
• d Even the Trial and correction Goes on for Month after starting the Machine for Production.
• e In Upgradation , most of the time company have more interest in SALEs figure only and do the

Ans :electrical retrofitting means replacement of complete wiring , Automation Spares and field wiring ,with same Spares or upgraded spares.

Ans :Password recovery means Reading /cracking the password , which was original put by Manufacturer Or intentionally put by some service providers.

To recover the data from dead PLC / HMI , Servo drive / Ac drive is called ,Data recovery

Ans :Remote Support / online support is generally given to client , when engineer can not visit the site physically due to any reason.It is generally given thru popular software “Team viewer “ or “anydesk” which gives control of Client’s laptop To Service Engineer remotely , Only client need the Internet connection , PLCprogramming Cable and PLC Software, Installed on laptop of clients . Client give ID of his laptop to service engineer and after client’s consent, Service engineer takes control of client’s laptop

Ans :Equipment Relocation means , Shifting of Plant’s machinery from one location to another location.This is very precise and tactful job ,executed with high level of skill.

Plant relocation require , Study of machinery, their technical details , Marking ( electrical/mech/civil) ,Dismantling ,Packing , Transportation ,re-assembly and Installation and back to commissioning up to full loa production Capacity.

Ans :yes we give warranty of same section and same components , which was executed during the repair.

Ans :Generally Standard warranty word is misunderstood in the industry of industrial Automation. As a general concept , if any electronics inside (Track/PCB/Component) is burnt ,it is not covered Under warranty .. Only INTACT PCB inside PLC, AC drive, Servo , HMI is considered under warranty claim. There are many factors ,which decide the Guidelines of Coverage of warranty, as the fault may raised due to:

• - Voltage Fluctuation of incoming supply
• - Continuous switching from State electric board supply to generator’s supply
• - NO electronic earthing
• - Using power earth as electronic earthing for sensitive electronic components
• - Dust , Moisture, Oil metal dust etc
• - No use of isolation Transformer or ELCBs
• - No use of Transient circuit protector
• - Using arc welding without any protection to running sensitive electronic devices
• - Installation/commissioning done by an untrained technician/engineer.
• - No follow up of guidelines written down in Product User’s Guide.